ServiceTitan review automation that runs itself
Your techs close the job in ServiceTitan — SerpCalls does the rest. Every completed job triggers a Google review invitation to that customer automatically, with polite follow-ups if they don't respond. No Zapier, no exports, no chasing. And it comes inside a local rank tracker, so the reviews you earn show up as rankings you can watch climb.
From $99/mo, priced by coverage. Cancel anytime.
Close the job, invite the customer
SerpCalls syncs your completed ServiceTitan jobs every hour and sends each customer a review invitation while the visit is still fresh — the window when they're most likely to actually leave one. The customer's name and contact come straight from the job record; nobody re-types anything, and nobody has to remember to ask.
No webhooks, no Zapier, no babysitting
This is a direct ServiceTitan API integration. There's nothing to configure inside ServiceTitan itself, no Zapier plan to pay for, and no middleware to break silently. Connect your API credentials once — or let our white-glove setup handle that — and it runs on its own from then on.
A follow-up cadence that knows when to stop
One invitation rarely does it. SerpCalls follows up at day 3 and day 7 if the customer hasn't reviewed, then stops — persistent enough to move your rating, polite enough to protect the relationship. Every job is deduped, so a re-synced or re-delivered job never means a duplicate email.
Compliant by construction
Every customer gets the same invitation and the same public review link. No sentiment gating, no cherry-picking, no routing unhappy customers away from Google — the practices that get businesses penalized. If you want private feedback too, SerpCalls offers a separate feedback form alongside (never instead of) the review ask.
When reviews land, AI drafts the reply
The same suite watches your Google reviews around the clock and drafts an on-brand response to each one — approve it and it publishes to your Business Profile. New review in, reply out, rating climbing: the whole loop lives in one dashboard.
Plus the part nobody else has: revenue attribution
Because SerpCalls already reads your ServiceTitan jobs, it can attribute real booked revenue to the rankings it tracks — free-Google jobs vs paid ads, by campaign. Your reviews push your Map Pack rankings; your rankings book jobs; your P&L shows it. One connection powers all of it.
Frequently asked questions
- How does the ServiceTitan integration work?
- You connect your ServiceTitan API credentials once in SerpCalls (Settings → Integrations). From then on, SerpCalls checks your completed jobs every hour and sends each customer a review invitation automatically — with polite follow-ups a few days later if they haven't left one. There are no webhooks to configure inside ServiceTitan and nothing to export.
- Do I need Zapier or a developer?
- No. SerpCalls talks to the ServiceTitan API directly — no Zapier subscription, no middleware, no code. You'll need API credentials from ServiceTitan's Developer Portal (a one-time setup); if you'd rather not touch that, our white-glove setup does it for you for a one-time $500 fee.
- When do invitations go out, and how many?
- The first invitation goes out within about an hour of the job being completed in ServiceTitan — while the visit is still fresh. If the customer hasn't reviewed, a reminder follows at day 3 and a final one at day 7, then it stops. Repeat deliveries of the same job never double-invite a customer.
- Is this compliant with Google's review policies?
- Yes. Every customer receives the same invitation with the same public review link — no cherry-picking happy customers, no sentiment gating, no diverting unhappy ones away from Google. That's the compliant pattern Google expects, and it's baked into how SerpCalls works.
- Does it send texts too?
- Email invitations work out of the box. SMS invitations can be enabled per account once A2P carrier registration (10DLC) is in place for your business — ask us and we'll walk you through it.
- What does it cost?
- Review automation is part of every SerpCalls plan — not an add-on. Plans start at $99/month per location and also include local rank tracking across every city you serve (Organic, Map Pack, and Local Service Ads), AI review replies, AI Google Business posts, listing-health monitoring, and revenue attribution from your ServiceTitan data. Cancel anytime.